Best Western Merrimack Valley - Haverhill

ex. BEST WESTERN Plus Merrimack Valley

401 Lowell Avenue, Haverhill, MA, United States, 01832-3683show map
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Rooms and Guests
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Highlights
7
Very goodBased on  42 reviews
Overview

Best Western Merrimack Valley Hotel is situated in a ski area of Haverhill, 38 km from State Park. This comfortable hotel dates from 1986 and was refurbished in 2010.

The venue is 48 km away from Freedom Trail. The hotel offers perfect location 4 km from the center of Haverhill.

Nearby points of interest include a museum, a castle and a college.

Best Western Merrimack Valley Hotel is 40 minutes drive away from Manchester airport.

Rooms

Guests are offered 126 inviting rooms featuring heating, cable TV with on-demand movies, LCD TV, an individual safe and a DVD player. Bathrooms are fitted with a shower, a hairdryer and towels.

Eat & Drink

A complimentary breakfast is served every morning. Guests can enjoy Asian snacks and meals in Oriental Garden located 150 meters away.

Services

The on-site conveniences include a safe deposit box, an elevator and a car park.

Relax

For active guests, there are a gym and a fitness center at the hotel.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2010.  Number of rooms:   127.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

Food/ Drinks

Restaurant

Fitness/ Gym

Fitness centre

Swimming pool

Indoor swimming pool

Spa and relaxation

Jacuzzi

Sports & Fitness

  • Fitness centre

Services

  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Full american breakfast
  • Restaurant

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services

Spa & Leisure

  • Indoor swimming pool
  • Jacuzzi

Room view

  • Courtyard view

Room features

  • Air conditioning
  • Heating
  • Connecting rooms
  • Balcony
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Hair dryer
  • Bathrobe
  • Free toiletries

Self-catering

  • Refrigerator
  • Microwave

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Free local telephone calls
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 3 pmFREECheck-outuntil 11 amFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Restaurants
  • City landmarks
Oriental GardenOriental Garden400 ft400 Lowell Ave Ste 13
Ninety Nine Restaurant and PubNinety Nine Restaurant and Pub1000 ft786 River St
Papa Gino'sPapa Gino's1300 ft782 River St
Athens Pizza and SubsAthens Pizza and Subs1300 ft781 River St
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Pilgrim Lanes and Funtime ArcadePilgrim Lanes and Funtime Arcade1.9 mi
Cedarland Fun Ctr/amazementCedarland Fun Ctr/amazement2.3 mi
Haverhill Historical SocietyHaverhill Historical Society2.5 mi
Haverhill Recreation DeptHaverhill Recreation Dept1.9 mi
Haverhill Parks DeptHaverhill Parks Dept2.5 mi
Northern Essex Community ClgNorthern Essex Community Clg3.7 mi
Whittier Rehabilitation HospWhittier Rehabilitation Hosp2.2 mi
Baldpate HospitalBaldpate Hospital7.2 mi
Ski BradfordSki Bradford3.6 mi
Winnekenni CastleWinnekenni Castle2.6 mi347 Kenoza Ave
Ski BradfordSki Bradford3.6 mi Haverhill, MA
Methuen Memorial Music HallMethuen Memorial Music Hall4.9 mi192 Broadway, Methuen
Great Stone DamGreat Stone Dam4.9 mi Lawrence, MA
Imajine ThatImajine That5.1 mi354 Merrimack St
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Getting around
Airports
Lawrence (LWM)4.0 mi
Beverly Municiple Airport (BVY)16.6 mi
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Reviews
7.4
Very goodBased on  42  reviews
  • 10.0
    Exceptional

    Everything was clean and very comfortable. Genesis was very nice and informative. Helped setup my rewards.

    Everything was great.

  • 6.6
    Good

    Value was excellent. Location was also good. Neighboring amenities were helpful. Access to major routes was a plus.

    Some people were very nice, others were less so. I asked for a wake up call that I never got. Came in at 11pm and there were no parking places because there were buses, trailers and other guests using multiple spaces. The breakfast room was mobbed--no place to sit and jockeying for food and utensils. Not a lot of the staff seemed very happy. Couldn't turn TV captions on--which I need. Wish room had liquid half 'n' half instead of dry cream. Not enough electrical outlets (same problem in most hotels)

  • 10.0
    Exceptional

    The staff were very friendly and always helpful. The breakfast was good and the staff there were excellent.

  • 3.8
    Guest rating

    The breakfast room was kept clean by an attendant.

    The room was very very small-the A/C was very loud --The breakfast was mediocre. The breakfast room was kept clean. The breakfast food was fair not a place that I will return.

  • 7.4
    Very good

    Price

    No drinking water in vending machines.

  • 9.2
    Superb

    It was quiet and room well supplied

    bed a little soft for me

  • 6.6
    Good

    The Room was clean and love the bathroom

    Was surprised by the taxes and couldn't get on the wifi and the switch didn't work on the lamp

  • 9.6
    Exceptional

    I am a very picky, demanding traveler, everything i asked for, this hotel accommodated with no hesitations. The breakfast was awesome. The beds were extremely comfortable. I am planning on staying here again if in the area.

  • 7.0
    Very good

    I will stay there again

    Toilets in room for men to low touch the water @times while sitting

  • 7.8
    Fabulous

    It was good for the price I paid.

    Booking. Com assure me that they would not go into my credit card till I was there. The approved my card one day before I was there. And also said that I had till 4:00pm to cancel or they would charge my card, but nevertheless they went into my card the day before. Not a very good thing to do, say something and then do something else.

  • 6.2
    Good

    Smell of cigarette smoke in hallways and room all night long. Room mini-fridge did not work.

  • 7.4
    Very good

    location, walking distance to drugstore, market, dinner options, coffee shop, etc.

    hallway musty smell

  • 2.4
    Guest rating

    Nothing.

    We reserved a room with two queen beds for 4 adults on Sept. 13, 2014 for Oct. 11, 2014 at the Best Western Merrimack Valley. We were shopping in Merrimack until 8pm when called the hotel to confirm our reservation. A women informed me that we had a room with one queen bed and one sofa bed (thinking it would be a normal - double bed size sofa bed)... So I asked if we could get switched to get two queens since we paid 152.00$ for.. and she said it was not possible since the hotel was fully booked. At this point, we are tired and hungry. So, we went for supper and drove to the hotel. We get to the hotel around 10:15pm to check-in. Cody at the front desk (who was very polite and empathetic towards our situation) informed us of the situation again, that we had one queen bed with a sofa bed, we complained about the rate staying the same since we didn't get the room we booked, so he said we needed to talk to Val Robichaud or Angela Gilkes to lower the rate. He also informed us that the nearest available hotel to accommodate us would be in Bangor.. 3h away. Again, we are tired and just want to go to bed since we have another big shopping day in the morning. We get to our room, and realize that the "sofa bed" was the size of a Toddler bed and we are expected to sleep 2 adults on this bed. Unacceptable. So we return to the front desk and finally they go to the storage room and found us a double bed mattress to put on the floor. The next morning, we ask to speak to the lovely Angela Gilkes! No customer service skills what so ever. I have never been treated with no respect like that by a Hotel Manager in my life. She was defensive, unapologetic, kept interrupting us, raised her voice and did not seem the least bit sorry for the inconvenience. She offered to lower the rate by 30$. Unacceptable. We had to argue with her to have the rate lowered to 85$ which I still think is too much considering the experience we got and service received.

  • 7.4
    Very good

    Just improve on the WiFi network specially the one located at Haverhill MA

  • 3.8
    Guest rating

    Nothing really stood out

    Not WOWED by anything really. Staff not that friendly and actually seemed bored of their jobs. Bad smell in the rooms. Fragile furniture in the rooms. Maid service was sloppy at best

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Highlights
7
Very goodBased on  42 reviews
Good to know
Check-infrom 3 pmFREECheck-outuntil 11 amFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Lawrence (LWM)4.0 mi
Beverly Municiple Airport (BVY)16.6 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room